Terms and Conditions

Welcome to Ahattrickz InfoTech (“Ahattrickz,” “we,” “our,” or “us”). These Terms and Conditions govern your access to and use of our website, products, software solutions, and IT services.

Ahattrickz InfoTech provides technology services, including custom ERP development, website development, mobile application development, UI/UX design, e-commerce solutions, digital marketing, and related IT consulting and support.

By accessing our website, requesting our services, or entering into a service agreement with us, you agree to these Terms and Conditions. If you do not agree, please discontinue use of our website and services.

The specific services, features, deliverables, timelines, fees, and technical requirements for each project will be agreed upon in a written proposal, quotation, statement of work, invoice, or service agreement.

Any additional features, integrations, revisions, or services outside the agreed scope may require additional charges and revised timelines.

Project commencement is subject to acceptance of the applicable quotation or proposal and completion of any agreed initial payment or other prerequisites.

Project timelines depend on the scope of work, timely receipt of information and materials from the client, approvals, third-party dependencies, and other relevant circumstances.

We will make reasonable efforts to meet agreed timelines and will communicate material delays where reasonably practicable.

Service fees, payment milestones, taxes, and payment due dates will be specified in the relevant quotation, invoice, or service agreement.

Unless otherwise agreed in writing:

• Clients must make payments according to the agreed schedule.
• Work outside the approved project scope may be charged separately.
• Delayed payments may result in suspension of work or support after reasonable notice, subject to applicable law and the relevant agreement.
• Any applicable taxes, payment gateway charges, third-party subscription fees, hosting fees, domain fees, or licence costs will be identified in the quotation or agreement where relevant.

5.1 Included AMC Period

For eligible website, software, ERP, or application development projects, Ahattrickz InfoTech will provide one (1) year of Annual Maintenance Contract (AMC) services at no additional AMC charge.

Unless otherwise specified in the quotation or service agreement, the free AMC period begins on the date the completed project is officially delivered, deployed, or made live for the client, as agreed in writing.

The scope of the included AMC will be limited to the maintenance and support services specified in the applicable proposal or agreement.

5.2 AMC Charges After the First Year

After the initial one-year free AMC period expires, continued AMC services will be chargeable at 15% of the applicable original project cost per year.

The annual AMC fee covers only the maintenance services expressly included in the relevant AMC agreement. The renewal period, payment terms, service scope, and any applicable taxes will be confirmed to the client before renewal.

5.3 What AMC May Include

Depending on the selected service package and written agreement, AMC may include:

• Routine maintenance and technical support.
• Troubleshooting and correction of covered defects in delivered functionality.
• Minor bug fixes relating to the original agreed scope.
• Basic performance checks and maintenance updates.
• Assistance with covered technical issues affecting the delivered solution.

The exact coverage, support hours, response times, and maintenance frequency will be defined in the project quotation or AMC agreement.

5.4 Exclusions from AMC

Unless expressly included in writing, AMC does not cover:

• New features, modules, major enhancements, or additional development.
• Redesigns, new websites, new applications, or substantial changes to existing functionality.
• Data entry, content creation, or ongoing digital marketing services.
• Hosting, domain renewals, SSL certificates, paid software licences, or third-party subscription fees.
• Problems caused by unauthorised changes, misuse, client-side infrastructure, or third-party services outside our control.
• Emergency or out-of-scope work that has not been included in the AMC agreement.

Such work may be quoted and charged separately with the client's approval.

5.5 AMC Renewal and Expiry

AMC services beyond the first year are optional unless otherwise agreed in writing. If the client does not renew the AMC, ongoing maintenance and support will cease at the end of the applicable coverage period, except for obligations that cannot legally be excluded.

The client remains responsible for third-party services, hosting, domains, licences, and other recurring charges required to keep the solution operational.

Clients agree to:

• Provide accurate requirements, content, approvals, and access credentials necessary for the project.
• Ensure they have the rights and permissions to use any materials supplied to us.
• Review deliverables and report issues within a reasonable period.
• Maintain appropriate backups and secure access to their accounts unless backup services are expressly included in the agreement.
• Use delivered software and services lawfully and in accordance with applicable licence terms.

Delays caused by missing information, approvals, access, or client dependencies may affect delivery schedules.

Requests that change the approved scope, specifications, design, or functionality may require a revised quotation, additional payment, and an updated delivery schedule.

We will seek the client's approval before proceeding with chargeable additional work.

Ownership and usage rights for custom-developed deliverables will be governed by the relevant project agreement.

Unless otherwise agreed in writing, third-party software, open-source components, frameworks, stock assets, plugins, fonts, and other licensed materials remain subject to their respective licence terms.

Ahattrickz retains ownership of its pre-existing tools, reusable code, frameworks, methods, know-how, and internal development materials, except to the extent expressly transferred under a written agreement.

Clients must not reproduce, distribute, resell, or commercially exploit our proprietary materials without appropriate permission.

Both parties should take reasonable steps to protect confidential business, technical, financial, and operational information received during a project.

Confidential information must not be disclosed to unauthorised parties except where disclosure is authorised, required by law, or reasonably necessary to perform the agreed services under appropriate confidentiality safeguards.

Our solutions may depend on third-party platforms, APIs, hosting providers, payment gateways, cloud services, plugins, or software licences.

Such services are subject to their own terms, fees, availability, and privacy practices. We are not responsible for independent changes, outages, pricing changes, or failures caused by third-party providers, except to the extent responsibility cannot legally be excluded.

We will perform agreed services with reasonable care and skill, subject to the applicable agreement and law.

Unless expressly guaranteed in writing, we do not guarantee uninterrupted operation, specific search engine rankings, a particular level of sales or business growth, or compatibility with every third-party system or future software version.

Nothing in these Terms excludes any consumer guarantee, statutory right, or liability that cannot lawfully be excluded or limited.

To the extent permitted by applicable law, Ahattrickz InfoTech will not be liable for indirect or consequential loss, loss of anticipated profits, or loss of business opportunities arising from use of our services.

Any other limitation of liability will apply only to the extent permitted by applicable law and the relevant written agreement.

This section does not exclude liability that cannot legally be excluded.

Either party may terminate a project or service in accordance with the applicable written agreement.

We may suspend services after reasonable notice where a client materially breaches these Terms, fails to pay amounts due, or uses our services unlawfully. Where appropriate, we will provide an opportunity to remedy the breach.

Outstanding payment obligations and provisions intended to survive termination will continue to apply.

You must not use our website to engage in unlawful activities, attempt unauthorised access, introduce malicious code, interfere with website operations, or misuse information or services provided through the website.

We may update website content, service descriptions, and these Terms from time to time. Updated Terms will be published on this page with a revised effective date where appropriate.

These Terms are subject to the applicable laws of India. Any dispute will be handled by the courts or other competent forums having jurisdiction under applicable law.

For questions about these Terms and Conditions, project agreements, or AMC coverage, please contact: